Legal Information
Protection framework for in-store and online services. Please read before using our services.
By using our services — in-store or online — you automatically accept these terms. Submission of an order, drop-off of items, or booking through our website constitutes full acceptance.
1.1 Binding Agreement
By using Doc JS Laundry services, you agree to be bound by these terms and conditions in full.
Acceptance occurs when you hand over items and receive a collection slip or receipt.
Acceptance occurs when you submit a booking or when our agent collects your items.
1.2 Collection Slip as Legal Contract
Your collection slip (physical or digital) serves as proof of items received, the legal contract between you and Doc JS, the final record of item count and condition, and the basis for all claims and disputes.
Important: Our count and condition notes are final unless disputed within 24 hours of receiving the slip.
2.1 Maximum Liability Cap
In the event of loss, damage, or destruction of your items, our maximum liability is:
Whichever is lower — applies regardless of brand, purchase price, or sentimental value.
Examples: Shirt cleaned at ₦1,300 → max liability ₦13,000. Agbada cleaned at ₦3,500 → max liability ₦15,000 (capped).
2.2 High-Value Item Declaration
For items valued above ₦50,000, we offer a Premium Protection Service. You must declare the item's value at intake, provide proof of value, and pay a premium cleaning fee of 5% of declared value (minimum ₦2,500). Coverage is up to ₦200,000 per item. This must be arranged before we accept the item — not after.
If you do not declare high-value items, the standard ₦15,000 cap applies with no exceptions.
The following are processed at your own risk with zero liability on our part:
If you refuse to acknowledge the risk, we reserve the right to refuse service.
4.1 Pre-Existing Conditions
We are not liable for items already torn, stained, or worn before cleaning; weak or aged fabrics that tear during processing; faded colours or discolouration present before intake; or missing buttons, broken zippers, or damaged trims already present at drop-off.
4.2 Normal Cleaning Outcomes
We are not liable for colour bleeding between garments; colour bleeding on local fabrics (Ankara, Adire, lace) where dye-fastness is a fabric defect, not our process; shrinkage up to 5%; colour fading from normal detergent use; texture changes; or pilling on wool, cotton blends, or synthetic materials.
4.3 Starch Preferences
Starch levels are subjective. Unless clearly specified at drop-off, our professional judgment is final. Re-washes due to starch preference are charged at 50% of original cleaning cost.
4.4 Items Left in Pockets
You must empty all pockets before handing items to us. Money, jewellery, phones, keys, documents — any damage caused by items left in pockets is entirely your responsibility.
4.5 Stain Removal
We use best efforts to remove stains, but stain removal is never guaranteed. Some stains are permanent — oil, bleach, dye, rust, old blood. We are not liable if stains remain or worsen during treatment.
5.1 Reporting Deadlines
In-store: at collection or within 24 hours. Online/delivery: within 24 hours of delivery confirmation. After 24 hours, no claims will be accepted.
For in-store pickups, inspect items before leaving. Once an item leaves the shop, Doc JS is released from liability.
Tag Requirement: No claim will be entertained if the laundry tag has been removed. The original tag must remain attached for any claim to be valid.
5.2 How to File a Claim
5.3 Compensation Methods
If your claim is approved: cash refund (in-store), bank transfer within 7 business days (online), or service credit of equivalent value.
6.1 Unclaimed Items
Items not collected within 45 days of the ready date are considered abandoned. After 90 days, we may donate or dispose of items. No refunds apply for unclaimed items.
For online orders: if pickup is not scheduled within 14 days of completion, storage fees of ₦500/day apply from Day 14 onward.
Payment due when collecting items. We accept cash, bank transfer, and POS.
Pay on delivery, pay on pickup, or prepay online.
7.2 Refund Policy
All payments are non-refundable once service is completed, except: service not rendered (full refund), failed pickup within 24 hours (booking fee refunded), approved damage claim (as per Section 5), or cancellation before processing (100% refund minus ₦500 fee).
We are not liable for delays caused by natural disasters, power or water outages, government actions, pandemics, equipment failure, or transport disruptions. We will notify you via WhatsApp or SMS. If delay exceeds 14 days, you may cancel for a full refund.
We collect your name, phone number, address, and order details to process and fulfil your orders, communicate updates, and resolve disputes. We do not sell your data. You may request correction or deletion of your information at any time by contacting us directly.
We may modify these terms at any time. Changes will be posted on this page. Continued use of our services constitutes acceptance. These terms are governed by the laws of the Federal Republic of Nigeria. Disputes will be resolved in the courts of Warri, Delta State.
By using Doc JS Laundry and Dry Cleaning Services — in-store or online — you confirm that you have read, understood, and agreed to these terms.
Now that you know our policies, let's get your clothes sorted.